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  • Does Alstelle offer a satisfaction guarantee?
    Yes, Alstelle stands behind our products and offers a satisfaction guarantee. If you're not satisfied with your purchase, you can return it within 30 days for a full refund.
  • Do products include parabens?
    Our products are made with all-natural ingredients, no parabens, or testing on animals. We value our skin and you should too!
  • Are your products vegan?
    Our products do not include animal bi-products and we will continue to source non animal bi-products.
  • What if i want to change charities to donate to?
    At this time, we are taking feedback with always looking to improve. We will continue to donate to Seacology until we receive continued feedback to change to another charity. ​ We want to stay with one major charity to make an impact while still small. Email us here to let us know your environmentally-focused charity of choice!
  • Does Alstelle protect my privacy?
    Yes, Alstelle takes your privacy seriously. We never share your personal information with any third parties. We also use the latest security measures to ensure that your data is protected.
  • Are Alstelle's products cruelty-free?
    Yes! All Alstelle products are cruelty-free and are not tested on animals.
  • Are your products eco-friendly?
    We source eco-friendly ingredients and use eco-friendly packaging to try to reduce waste.
  • What safety and privacy measures does Alstelle take?
    Alstelle takes the safety and privacy of our customers very seriously. All of our products are rigorously tested to ensure they meet the highest safety standards. We also have an extensive privacy policy that outlines how we collect, store, and use customer data.
  • Is Alstelle safe and secure to use?
    Yes, Alstelle is committed to providing a safe and secure environment for our customers. We use the latest encryption technology to protect your data and information. All of our products are made with natural and organic ingredients that are safe to use on your skin.
  • Privacy Policy
    What type of information do you collect? We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. ​ How do you collect information? When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only. ​ Why do you collect such personal information? We collect such Non-personal and Personal Information for the following purposes: ​ To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. ​​ How do you store, use, share, and disclose your site visitors' personal information? Our company is hosted on the platform. provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases, and general applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. ​ How do you communicate with your site visitors? We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail. ​ How do you use cookies and other tracking tools? It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy. Click here to view which cookies are stored on your site visitors' computer. ​ How can your site visitors withdraw their consent? If you don’t want us to process your data anymore, please contact us at Privacy policy updates We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at
  • What do I do if my items arrived damaged?
    When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and items inside and contact us as soon as possible. Make sure to send photos of the products, materials, and outer packaging. CHAT LIVE
  • What is your return policy?
    RETURNS At Alstelle, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from Alstelle, you may return the unused portion for exchange or refund. ​ FREE SHIPPING ON RETURNS You can return items by mail and enjoy free shipping on your return package. To return by mail, follow the four easy steps below: ​ 1. Contact Us Please contact us via email at or via CHAT Monday - Friday 9 am - 10 pm PST and Saturday & Sunday 10 am - 9 pm PST on our chatbox found on each page at ​ Our Online Service Team will be happy to assist you with eligible returns, with a free return label, return instructions, and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on may be returned. ​ 2. PRINT IT Print the label from your email. ​ 3. PACK IT Carefully pack items into the box. Seal the box and affix the prepaid label to the outside. ​ 4. SHIP IT Take the package to any UPS location.
  • Do you ship internationally as well as locally?
    Yes, we ship internationally. Orders over $100 ship for free!
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